Where Do You Ship From?

Your bike will be shipped as FedEx freight from our FLORIDA warehouse so it’s not your usual small packet delivery truck that will handle it. You will get a tracking number as soon as your order ships.

Is SUR-RON USA the official site for Sur-ron?

Yes SUR-RON USA is our official site for SUR-RON in the US which offers all sur ron electric bikes and psrts to individuals, wholesalers, resellers and dealers. Contact us to become a dealer for SUR-RON today in the USA or any part of the world.

Does Sur-Ron Bikes comes with Warranty?

YES all bikes/parts comes with 2 years limited warranty for all our clients and dealers.

What is the range on the Light Bee X?

The range is approximately 75 km on a flat surface at 40 km/h in eco mode. Range will vary based on riding mode (sport or eco), throttle application, terrain, etc. Surron is committed to continuously improving the range capabilities of our products. Refer to your owner’s manual for more information.

Is the battery removable?

Yes. The battery is easily removable by the average person.

What is the charging time on Surron models?

All Surron models will charge from below 20% to 100% in 3-4 hours via a conventional wall outlet.

Is the battery water-resistant?

Yes. The battery has an IP (Ingress Protection) rating of 67. It can be ridden in the rain, through puddles, and washed normally, and can handle moderate water crossings in off-road environments. However, significant immersion in water is not advised, and pressure washers can force water through the case. We suggest you remove the battery when using a pressure washer to clean your Light Bee X.

Which Courier Company Do You Use For Deliveries?

We use Freight LTL, so not all destinations are always deliverable. If we are unable to deliver to your current address, we will notify you and request an alternative address. We ship your ebike via UPS/FedEx/DHL, we will email tracking soon as it ships, and the Freight courier will call you to schedule the actual delivery appointment soon as it reaches the destination terminal. Unfortunately Fedex Freight is the fastest courier we have found to ship ebikes.

FAQs Archive - SURRON USA

Where Do You Ship From?
Your bike will be shipped as FedEx freight from our […]

January 8, 2025|
Is SUR-RON USA the official site for Sur-ron?
Yes SUR-RON USA is our official site for SUR-RON in […]

January 8, 2025|
Does Sur-Ron Bikes comes with Warranty?
YES all bikes/parts comes with 2 years limited warranty for […]

January 8, 2025|
What is the range on the Light Bee X?
The range is approximately 75 km on a flat surface […]

January 8, 2025|
What is the top speed of the Light Bee X?
The top speed is 70-75 km/h.

January 8, 2025|
Is the battery removable?
Yes. The battery is easily removable by the average person.

January 8, 2025|
What is the charging time on Surron models?
All Surron models will charge from below 20% to 100% […]

January 8, 2025|
Is the battery water-resistant?
Yes. The battery has an IP (Ingress Protection) rating of […]

January 8, 2025|
Which Courier Company Do You Use For Deliveries?
We use Freight LTL, so not all destinations are always […]

January 8, 2025|

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FAQs

Where Do You Ship From?

Is SUR-RON USA the official site for Sur-ron?

Does Sur-Ron Bikes comes with Warranty?

What is the range on the Light Bee X?

What is the top speed of the Light Bee X?

Is the battery removable?

What is the charging time on Surron models?

Is the battery water-resistant?

Which Courier Company Do You Use For Deliveries?

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